Happens to the best of us. You can't process a return without it. Once the item leaves your hands, itll be hard to locate if you dont have a tracking number. ModCloth Return Policy will accept returns of unwashed, unworn, or unused items returned in . Domestic and international customers are also welcome to use their own postage and mail to: ModCloth Returns, 2250 Roswell Drive, Pittsburgh, PA 15205. Thank you for your review! You can use your points at Checkout to redeem products or discounts! In the meantime, I will be sure to share your feedback with the appropriate teams. Whats going on? In which universe does it take $9.99 (standard shipping) to ship a thin blouse within the US? Start Your Return | ModCloth Customer Care FAQ Return Policy Start Your Return Review Guidelines Order Status Size Guide / Size Charts Bra Size Chart Community Guidelines Start Your Return For Domestic (US) returns, please click here. The refund will be sent to the original form of payment. I will not purchase from a company that will not stand by their product quality. When I go to the tracking link they provided via email the site (ppxtrack) is static with no updates for three weeks. Late returns will have the $5.99 shipping fee deducted and are not eligible for the $5 bonus offer. Is Nasty Gal Clothing Worth It- Complete Guide Of This Band, Fashion Nova Return Policy Guide For Store and Online Purchases. Free shipping for many products! You can't return (or exchange) final sale items. Since ModCloth is an online retailer, you can file a return request only online. The following policy applies to domestic orders only. Imported Fabric does not provide stretch. If you're having any further issues, please email us at support@modcloth.com and we'll get you sorted! Once you are in a ModSquad tier, you will be in that tier for one year from the date you unlocked it. Youll then print your label and return authorization. How Much Does It Cost to Repair a Necklace Chain? Hi, Parish. Make sure to keep interacting with our program to maintain your status (or even move up a tier)! I ordered something over a week ago and i have received no communication from ModCloth with shipping information. We do review these on a case by case basis. The ModCloth return policy states that you must submit a return request within 30 days of the shipping date for the request to be valid. The team is available from 9am-8pm ET, Monday-Friday. I emailed them to fix it and they said they were out of the jeans that I ordered now and will send me a shipping label for the dress but refused to send packaging and expect me to get packaging for it!!! It's extortionate compared to other online sites. Need help preparing for a government test? Anyone can write a Trustpilot review. You can drop the item off at a Fedex location. Ugh. Your points will expire after one year of inactivity. I'm very sorry for any disappointment with your order. i ordered it 12-07-2021 I ordered a parcel over a month ago. The e-commerce retailer stopped shipping to European markets in May 2018, because of the General Data Protection Regulation (GDPR) program launched. I used to be diehard about ModCloth with the original ownership, but ever since Walmart took over I felt like the pieces really declined in quality and ~vibe~, and weren't worth it. Items are mailed promptly and of good quality. If you live in Hawaii, Puerto Rico, Alaska, or anywhere outside the U.S., you must arrange your own shipping. If you return an item to ModCloth and dont receive a refund even though you deserve it, you can use our app to demand whats rightfully yours. Free U.S. Shipping and handling are nonrefundable. Claim it before the government does it in your stead! If it is handwash in cold water it really should be written on the label. Please rest assured that they are working to get replies to everyone, as quickly as they are able. For more information, please visit our ModSquad Rewards page for more information. Thank you for reaching out. Shipping and handling are nonrefundable. Discounts are not eligible on shipping fees or taxes. The page will refresh, and the product will be added to your cart. From there, pack up your unwanted items along with the return authorization. The colors are also inaccurately depicted. The ModCloth return policy states that you must submit a return request within 30 days of the shipping date for the request to be valid. Care instructions are included on labels for every item, including this dress. It sounds as though they have not received your emails, and if you were trying to use the form on the website, that may be why. Please be sure to check your spam and junk mail folders as emails can go there from time to time. We are sorry for bringing you inconvenience. Didn't offer anything to make up for the massive inconvenience!! After our recent site update, the team was receiving extremely high volumes of incoming calls, chats, and emails, and doing their best to get back to everyone, as quickly as possible. Posted on Last updated: December 20, 2022. The company has put some restrictions in place when it comes to the items they will accept your return request. Does ModCloth guarantee items with a free return policy? You also get no refund on any shipping charges you have already incurred. If you don't want to use Modcloth's label, you can ship the items at your own expense to: Modcloth Returns 2250 . If you live in Hawaii, Puerto Rico, Alaska, or anywhere outside the U.S., you must arrange your own shipping. The stuff on Modcloth always looks so cute, but I find the quality isn't always there. Next, enter your code in the Gift card or Discount Code box upon checking out. Reach us 24/7 at 888-495-9699. Does Modcloth have free returns? Please note that we currently only have the option to refund to the original payment method and are unable to process. Free gifts or promotional items with retail value. sad. If you are not signed in with your Rewards account, you will not see this dropdown option at Checkout. Edit: After submitting this review I was given my refund and notified by text within 15 minutes. Take your package to a FedEx store. Not worth it! Annual ModCloth Birthday Gift ModSquad Virtual Punchcard: Earn $5 for every order you make during a quarter How to Earn Points 50 Points Create an Account One Point Per Dollar Make a Purchase 25 points Leave a Qualifying Review 20 Points Follow Us on Instagram Up to 500 points Happy Birthday 20 Points Share On Facebook How to Redeem Your Points Well issue you a ModCloth store credit for the amount of the returned item(s) to your account. Find many great new & used options and get the best deals for NEW Modcloth Skirt Landscape Print XXS Midi Hey, Soul Vista A-line Pockets at the best online prices at eBay! You cant return (or exchange) final sale items. From there, pack up your unwanted items along with the return authorization. It will take two weeks or more from the date your return is received by Modcloth to refund you. However, if you want to return it, we need to know the item name and order number so that we can prepare it for you. Please note that all eligible returns will be refunded to the original purchasers payment method. Buying a product only to realize you dont like it is not uncommon, especially when you shop online. While points can be earned for purchasing gift cards, they can not be earned from spending them. To do so, you have to complete the following five steps: Visit the company's Returns Portal page Enter your order number and other required information Print the return form and the return label Place your item inside a box together with the return form It was packaged and returned. Hi, Cece. Subscribe and join 1000s of women who rely on Budget Fashionista for the latest in affordable fashion and beauty. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Gathering paperwork for small claims court cases, Submitting a complaint to your HR department, Appealing low college financial aid offers, Protecting yourself from sex offenders near you, Mailing anything without wasting time in long lines, Enter your order number and other required information, Print the return form and the return label, Place your item inside a box together with the return form. We also ensure all reviews are published without moderation. What a bright time, it's the right time to shop the latest holiday dresses and skirts. I have been waiting weeks for my ModCloth order. Its OK. Answered. At this time, points can only be earned off of unique dollars spent in our store. I hope that your order arrived and worked out for you, but if not, our Customer Care team will be glad to assist. Email Address or Phone Number Email Address or Phone number used when order was placed. Our return window for domestic customers is 28 days from the ship date to arrive back with us. You also cant return pieces youve worn, washed, or damaged in some way. You should have the decency to respond back. With every Tier Earned, there will be an email notification sent out to the email used to register your ModSquad Rewards account. I apologize, again, for any inconvenience, and I will be sure to share your feedback with the appropriate teams. In the event of a return, any applied discount/coupon is forfeited and may not be re-used. *By entering your email address, you agree to receive ModCloth offers, promotions, and other commercial messages. Check your inbox or spam folder to confirm your subscription. We use dedicated people and clever technology to safeguard our platform. I will be sure to share your feedback with the appropriate teams. I bought a pair of shoes that were way too wide so I returned them. Also, the sizing can be way off. Very very not OK. Hi, there. Please allow up to 14 business days for your return to be processed upon receipt at our warehouse. modcloth return label. I'm very sorry for any frustration. For International returns, please click here. The person promptly replied that they received the item but hadn't refunded it yet because the refund department was behind. BUT what happened this past week was really over the top - I returned a dress and was only given a partial refund. *By entering your email address, you agree to receive ModCloth offers, promotions, and other commercial messages. Check out a fraction of our product range that can assist you with: You can count on our apps assistance if you need to cancel any subscription, demand a refund from a company or airline, get help with utility bills, reduce your property taxes, get a tourist visa, appeal banned accounts, contact embassies, or get cash back on gift cards. Shipping and handling are nonrefundable. I'm very sorry for any disappointment regarding your recent order. and that they charge another $6.95 shipping fee to return the item. Even if you . CTRL + SPACE for auto-complete. The points you used to redeem the discount will also be added back into your account! How Does the eBay Return Policy Help You Deal With Unwanted Items? They are a small group, and they're currently working through extremely high volumes of incoming calls, chats, and emails. You will only receive points for purchases made after creating your rewards account. Package everything up and return it according to the shipping label instructions. It is true that we do currently have a $6.95 return fee for the use of our return label and do not refund original shipping costs as part of returns. I went to check on the website and they expect you to download an app to track shipping? Return labels provided by Global-E will cause a flat feeof $10 USD deducted from your return amount. Ground Economy Shipping on Orders $150+. You can send online and store-bought order back orders via mail or take them to your nearest Men's Wearhouse store. They used to have a great return policy, reasonable shipping prices, and quality clothes that you could count on to fit. I ordered the exact same dress in a smaller size. Why make it hard for your customers to do basic things like shipping? A member of our Care team should be reaching out via email to assist you shortly. Hi, Lynda. If your refund amount is incorrect, please inform our Customer Care team right away, and they will look into this for you, as we want to ensure that you are refunded the full amount you paid for the item you didn't receive. Step 1: Choose your order, choose your item, and tell us if you want a return (make sure to state store credits or a refund) or an exchange (be sure to state your new size/color/pattern) .

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