Forgot password? Single Sign On. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. With Okta we're able to quickly deploy tools to new employees. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Developer Center. . Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. I still love it., I strongly recommend not working for this company. Sound: Must have a sound card installed and be equipped with speakers or headphones. It was as simple as they said, adds Myers. As a lot of people in the company say: it just works. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Earning potential. You can also manage cookies in your browser settings. Attack Protection. This means you can choose when, where, and how often to work! You get to dictate when and how often you commit to providing services. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. Well learn about your business and help guide the best solutions based on your needs. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Learn more about how Liveops virtual contact center solutions can scale your business. Provide support to users of top tax software providers. Okta offered exactly what Live Nation needed. Copyright 2023 Liveops, Inc. All rights reserved. Browse case studies, customer service tips and other helpful resources for enterprises. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Please enable it to improve your browsing experience. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. Apply now and a member of our team will work quickly to review . Enjoy the freedom and flexibility of being your own boss. Liveops SWA Array Overview This app integration supports Single Sign-On. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. Liveops employees can directly contribute to the success of students journeys through college into . After all, says Myers, Okta is arguably the most successful application weve ever deployed. Liveops is a recognized thought leader in the virtual contact center and customer service industries. A wide array of jobs -- many of them well-paid -- don't require a degree.. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Check the Eligibility requirements and make sure were currently accepting applications in your state. Login - LiveOps Inc. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. Copyright 2023 Liveops, Inc. All rights reserved. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Whats it like to be self-employed and provide virtual contact center services? Forgot your password? With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. Customers sometimes need to speak with a live agent. Submit ticket. Find top links about Liveops Nation Login along with social links, FAQs, and more. Not everyone will be as precious with your business as you are. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Secure your consumer and SaaS apps, while creating optimized digital experiences. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. You don't necessarily have calls every . Log in. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. Since you are self-employed, you are in control of your profits and losses. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Agent Login Username / Email Forgot password? Browse case studies, customer service tips and other helpful resources for enterprises. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? You can actually enable a person to get to an application through the Okta platform. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. No problem. Rather, you are self-employed meaning you work for yourself, or your business. Get Directions Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales Work from home. To find out more, read our Privacy Policy and Cookie Policy. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Grow your home business through Liveops client network, working with the brands you know and love. We didnt just evolve the remote contact center model, we revolutionized it. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. Sign an Independent Contractor Agreement. Support. Gift Matching They love it because it does what it's supposed to do.. Is Liveops nation legit? Knowledge Base. See Capabilities for more details. Keep contractors happy with accurate payments on time, every time. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Copyright 2023 Liveops, Inc. All rights reserved. You can also manage cookies in your browser settings. To find out more, read our Privacy Policy and Cookie Policy. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Functionality Add this integration to enable authentication and provisioning capabilities. Find Out How & Apply . Independent Contractor management Ditch the paperwork and endless manual tasks. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Quickly assessing customer needs and providing sound solutions. Passwordless. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC I wish there was some type of base pay. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. Remote work is undeniably popular and LiveOps offers that. But we were just relentless, and in one year we moved all of our workloads to the cloud. Still have questions? What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Support. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Reach out to us. Everyone else we spoke to claimed they were cloud-based but they weren't. Username or Email Password. Learn More. You may also receive performance-based pay or other incentives. Connect and protect your employees, contractors, and business partners with Identity-powered security. Be the customer care voice of top brands, providing best-in-class service. We've been partnering with Liveops since 2010 for all our inbound needs. Ditch the paperwork and endless manual tasks. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. Find ready-to-work contractors where and when you need them. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. Learn more Tax Support Provide support to users of top tax software providers. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. Liveops: Flexibility. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Liveops Nation Login. Cons. Group Linking Link Okta groups to existing groups in the application. Universal Login. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Password Remember me Or, sign in using: By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. Earning potential. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. This was a tight category! For 10 years, she successfully owned and operated her own business in her home state of Indiana. Learn about Liveops Enterprise Solutions Click Here . Users verify their identity by . Scottsdale (headquarters) 1365 N. Scottsdale Rd. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. Get started on your new home business Flexibility. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Unfortunately they dont pay a minimum per hour like other companies. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. We understand the complex nature of managing independent contractors. When I started it, my team said, Youre crazy. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Managing multiple systems, programs, and screens simultaneously. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Liveops | Okta . We'd have had to build out a lot of infrastructure. If there are system issues, you will not get paid. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. No matter what industry, use case, or level of support you need, weve got you covered. You can make money teaching it online. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Okta was leaps and bounds ahead of all the other providers, says Myers. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . About Liveops Employee benefits & perks. Best of Antivirus Software. Life doesnt always run on a schedule. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Documenting details of calls and customer interactions. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. Join the revolution of the modern contact center! Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity? Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. The world class support of Liveops and unparalleled access to world-renowned clients. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. Check the Eligibility requirements and make sure were currently accepting applications in your state. Pay, Vacation time, You get to work from home. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. The typical military family moves every two or three years. By Veronicas pandemic story is unfortunately all too common. Forgot password? Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Need to plan around other commitments? Openforce simplifies your contractor management processes by providing a single platform solution. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Once the Openforceplatform was in place, a major pressure point was released. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. When someone leaves, they're deactivated. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. OR Look in your activation email. Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. Sign an Independent Contractor Agreement. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. To have an identity management solution that wasn't cloud-based really wouldn't work for us. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Health, Dental & Vision. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. We couldnt have done it without Openforce. Our Offices. Login. To accept cookies continue browsing as normal. Go Further; Marketplace. Submit an application for an available virtual contact center opportunity. Okta goes so much further than other providers, Huckabay says. REDUCE RISK Rest assured your contractor compliance is always audit-ready. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. We use cookies to improve your experience on our website. He sees a role for Okta in all of it. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Find Out How & Apply . Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. We use cookies to improve your experience on our website. Copyright 2023 Liveops, Inc. All rights reserved. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. Facilitating collaboration and communication with the best available solutions was another key goal. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Here's everything you need to succeed with Okta. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Yes! And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Forgot Password Enter the email address associated with your account. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Love the flexibility of the jobs, but wish training was paid. We use cookies to improve your experience on our website. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. Build a thriving work-at-home business providing remote customer service for top brands. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Avoid Recruiting Scams Build a thriving work-at-home business providing customer service for top brands across a number of different industries. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. I like feeling like Im helping people all from the comfort of home. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees.

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