You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. What's Wisecars' cancellation policy? They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. To improve our service and website, we may use small data files known as Cookies. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Experience right now is good only just booked will have to wait to see when I pick up the car. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Powered by, We use cookies to give you the best experience. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Wisecars will process your cancellation refunds in 7 days. Click on Menu "Subscriptions". In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. You will find the telephone number in the Car Rental Agreement. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. If you are late for your pick-up, you could lose your car. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. The use of our website signifies your acceptance of these Terms of Service. You will find the telephone number in the Car Rental Agreement. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Amendments can only be made up to 48 hours before the pick-up time. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Your voucher is normally issued 48 hours before the pick-up time. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. 1 Previous_Golf_5959 2 mo. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Wisecars does not own any physical locations or offices. Honestly, never use third-party companies to rent a car. This information must be sent via email and give Wisecars the relevant details of the incident. Please make sure you return the vehicle to the same rental company from which you collected it. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Manage bookings effortlessly. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. In that case, please contact your bank for additional details. It might take your bank extra time to settle the amount. Email: cancellations@wisefandi.com Fax: I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. When you rent a car, you will usually need excess coverage. One of our helpful agents will be in contact with you to address the request. Please note that all additional drivers must also show a valid driving licence at pick-up. Wisecars (collectively we, our, and us) is an international vehicle rental broker. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. Amendments can only be made up to 48 hours before the pick-up time. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Wisecars is not liable for services or bookings not fulfilled due to force majeure. I refused to pay and they refused to refund me my $535 back. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. All cancellations outside of the aforementioned timeframes will not be refunded. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. This is the second time we have booked with Wisecars and had amazing service. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. We will send you your rental voucher 48 hours before your pick-up time. Please note, it is your responsibility to provide all the above-mentioned documents. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. 2023 Wisecars. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Do not cancel your booking with the Car Rental Company directly as additional fees may apply. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. However, you will not be entitled to a refund if: Please check if you provided the correct email address. She was very kind and helpful! They were cheap but the quality of the car was the worst I have ever seen on a used car. This information must be sent via email and give Wisecars the relevant details of the incident. DeductibleProtection covers up to EUR 1000 of your deductible. Mr. Mateusz. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. Read more from https://www.wisecars.com/en-us/reviews. Wisecars employs limited use of cookies for your safety and does not store any personal data. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Please read the following to know what is included/excluded in our coverage offers. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. There are too much additional insurances taxes etc. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. All persons driving the vehicle must be in possession of their driving license at all times. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. All rights reserved. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. You can amend your booking information or cancel your booking in a few simple steps. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.

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