A refund must never exceed the original payment amount. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. Please see the chart below to see if your flight is eligible for these rewards. How do I change or cancel my flight ticket? Always free! Packages cover a We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. Sometimes airlines provide us with fares they do not want displayed to the general public. Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns. StudentUniverse AU has got you covered. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. All refunds will be delayed until the situation stabilizes. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. Many travel arrangements (e.g. Please note that we can *NOT* reinstate your flights for you if you cancel them. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. At the time, most countries haven't announced a vaccination requirement. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. If you would like us to petition to the airline for a special request, we will advocate on your behalf. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. Most airlines are not offering full refunds at this point, except in very specific circumstances. I have questions about baggage. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Travel documents cannot be transferred to another person to use. If you are not finding a price point that works for you, continue to check to see if something becomes available. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. Baggage is entirely at owner's risk. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. Please allow adequate time to obtain any such advice or documents. 5 months later I am still trying to get my $900 back from this scam. If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. Please check that your passport is valid for 6 months or longer than your intended travel time. For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. period of more than twenty-four hours or include overnight accommodation. You will need to know the legal name and date of birth of your friend(s). How do I change or cancel my flight ticket? You can also update your email address to a more permanent one on your account any time. This page sets out the Terms and Conditions under which you . For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Travel for less and live for more with deals, contests and more. Please contact your airline or refer to its website for detailed information regarding their checked baggage policies, or alternatively please visit www.libertytravel.com/flights/baggage-fees.jsp for more information. All refunds will be delayed until the situation stabilises. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. That depends on the airline policy. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. Travel insurance is also recommended by the Foreign and Commonwealth Office. Regardless of the situation, we have to stick to airline policy. Alternatively you can ask us for copies. Your order constitutes an offer to buy a product. We strive to make sure your travel arrangements are satisfactory. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. Please contact us to see if your booking qualifies. Eligibility, Joining, and Website Information. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. We cannot guarantee that the travel service provider will credit you with point for your booking. Bad. You will be asked to sign up or log in. All refunds will be delayed until the situation stabilises. All individuals departing from the United States of America must be in possession of a valid passport. You should be aware that costs could increase closer to the departure date. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. However, ***** policy allows rescheduling of your flights until September 2023. Our agents cannot enter these codes once an order has been placed online. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. DONT BUY REFUND POLICIES. To ensure you are seated next to each other you can either contact us via email or chat with an agent. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. Airlines can change the price of airfare very frequently based on a multitude of factors. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. You can file an insurance claim through the company and wait to hear from them directly. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. First, visit the link for Studentuniverse Refund Policy Coupon Code. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. StudentUniverse is on a mission to make global experiences possible. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. So yes, they would ask you to upload some documents before . Yes, and this depends on the airline's policy. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. Please note that this does not mean that your order has been accepted. Most airlines have issued one free change and you may be eligible to cancel for future credit. If you don't see a credit there, but think you have one, just give us a call. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). You are solely responsible for any such fees. you will be asked to show the childs full unabridged birth certificate. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. This table is for informational purposes only. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Are the prices I see on your site in U.S. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. Conditions can change rapidly in a country at any time. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. To verify your current enrollment status we may need to contact your university or college. The relevant travel service provider, and not StudentUniverse, will be responsible to you for the provision of the relevant travel service. Anyone can book with us, just not everyone will be able to get access to special discount student fares. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. Yes, same airline. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. This is very common, just make sure you have the card holder's permission! You also can't split it between multiple flights. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. You can still book with StudentUniverse. comments . Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). So call once, get in line and hang tight! Studentuniverse Refund Policy Coupon Code can be found at this link. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. And in case you didnt know, you dont have to be a student to book on StudentUniverse. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. StudentUniverse is not an insurance company. Verify your student status to purchase exclusive student fares. Most airline tickets do allow changes for a fee, plus any difference in fare. We know, its very confusing! Please check your airline's policy. If you have a layover, you should check if there are transit requirements for that country as well. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . Please check your airline's policy. We know, its very confusing! We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. No, please dont! In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. StudentUniverse is not an insurance company. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. Business Details But ATOL protection does not apply to all travel and travel services. Save your details for a quick and easy checkout process. We really cant speak to any insurance questions. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. Additionally, a small number of itineraries do need to be booked via an agent. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. Please understand that travel service providers may not be able to accommodate every request. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. If your search has some of these special fares available it will be messaged in the search results. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. Your travel credit can be found in My Wallet. Refund Policy. The active codes can always be found on our Promo Codes Page. These are intended to give a guide to the services and facilities you should expect from your accommodation. These policies and rules are binding on you, so be sure to review them before purchase. Without this, you can be denied boarding. accommodation (c) vehicle rental or (d) other tourist services We accept most major debit and credit cards. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events). All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. Change rules and fees can vary tremendously. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder.

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