By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. on Then you can use the Orbi router in Router mode.3. I also want to be able to repair and modify the frame. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. However, some older devices are incapable of operating on both. You'll find it on the back of the Hub if you haven't updated it. The router is now displaying hidden ssid. What is the difference between WiFi 6E and WiFi 6? Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. Connect your devices I have disabled the bt fon and bt wifi to reduce my home network clutter. At the bottom is a setting for Bridging. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. 8:37 AM. Although a free Sonos Boost sounds like a great thing. Simply connect a 3rd party router to any LAN port on the hub. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. Check out our other help articles. It never occurred to me that bridge mode would bypass the router section. I have disabled the bt fon and bt wifi to reduce my home network clutter. I connected a laptop via ethernet into it. Just plug 3rd party router into the wall mounted Openreach fibre modem. 6:41 AM. Enter http://192.168.1.254 into the address bar to go to the management page. Check which BT Hub you've got >, It only fires up when you open a browser. I too have just discovered this thread, having tried to sort things out for the last week. Bridge mode does appear to exist on the Smart Hub. We hope you'll join the conversation by posting to an open topic or starting a new one. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. Look for the tab on the back of your hub. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. This brings up a hidden page. When the lights have stayed solid blue for two minutes, your hub is ready to go. I would still prefer to just hook my superior router . Time will tell if this is a permanent fix but its worked this evening. Navigate Advanced Settings > Log in > Broadband > Internet. BT added that an update for all users would be available by the end of May. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? Let's take a look at the legacy BT routers that are still capable of getting you online. Therefore, we can consider this issue closed. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. 9:48 PM. This is found on the back of the router and on the removable card. 8) Wait for your devices to reconnect. There are simple ways you can boost performance and get the best from your broadband. I have a new hub. Enter the admin password. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. Does anyone know if a Sonos Boost would resolve the issue? Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. Then use the Orbi router in router mode. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. This would be a double NAT (two router) condition which isn't recommended. To turn the lights off go to Home, Hub light control. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. 10:38 AM Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. 01-10-2020 Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. Manage your account BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 It should appear as soon as you connect to the Hub and open a browser. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. This will open the Hub Manager. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. Smart Setup usually only needs to happen once on each new device you connect to your Hub. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. This should explain it. Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Links to user manuals and other documents for BT Hubs for broadband. This isnt a viable long term solution though for me. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. This is so you can learn about some of the most important features of your BT Broadband package. It can also be used as a VOIP phone through BT Broadband Talk. The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. 2023 BBC. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. Expert Reviews is a registered trade mark. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). 11:58 AM. Seeing a different colour light? 03-10-2020 01-10-2020 Your broadband can be activated any time up to midnight. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? Check the box next to Auto Firewall Open. What is Smart Setup on the BT Hub? At the bottom is a setting for Bridging. 8:32 AM The lights on your hub will change to green or flashing orange as it is setting up. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. 30-09-2020 it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. ensure Sonos all working correctly via boost with 5ghz still turned off. I've been following this thread ever since I had issues. It also has 4 Gigabit LAN ports. BT will be rolling out an update to all devices later this month. What? - edited Works fine. No problem. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. Slide the two parts of the hubs plug together until they click into place. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It means I have a redundantSonos Move which is incredibly frustrating. Web admin interface of the BT Smart Hub 2 router. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Download the My BT app to check your bill, test your speeds and activate your internet security products. Guide to BT Business Hybrid Connect. Links to user manuals and other documents for BT Hubs for broadband. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. How long will it take to get BT Broadband once I've ordered? Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM MacBook then doesn't work. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. (the macaddress is the same as the wifi router apart from a few letters.) I saw the post about the public/private. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. I just tried it with an old, Not sure if it was still broadcasting the SSID. Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. Configure the modem for transparent bridge or modem only mode. - edited ***The radically changed Web Admin Interface of the BT Smart Hub 2. Need support for other hubs and routers? If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. This will open the Wireless Settings page. Connect using the details on your hub Guide to 4G Assure. - edited Go to Solution. The setting is on a page hidden on the home version. Not sure which hub or router you're using? To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. I have now switched the 5GHz option off,which immediately sorted the problem. However, abnormal sac size occurs in approximately 17% of pregnancies. . You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. Check that you're connected to your Hub's network. Well update this post with any further newsas and when we receive it. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? No problem. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. Great. 01-10-2020 Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. Frame Size: 17 inch,19 inch or customer size. Make sure you've completed every step of Smart Setup. Turn off 5ghz and install the boost followed byall speakers. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. If you have changed it and now forgotten it, you can use the. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. Select the Link Configuration sub-tab. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. If you want to exit, you'll need to do this on the login step of Smart Setup. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). BT's Home Hub 5 is similar to the other home hub's in terms of features and design. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. 7:56 PM BT's done a great job on this router. Change the /internet part of the address to /routing. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. Then, for your static IP block, enter your router's address and subnet mask. However, I agree with some of the comments. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. Vodafone Broadband: Great prices but at what cost? Also, it took a number of days for me to find this thread of communication online. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). The company did not reveal why the problem was occurring. I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. Switched it off on iPhone, instantly worked for the app. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later.