On the plane it was obvious that there were many open economy seats. You can also book a hotel or a rental car directly, or even take out travel insurance. It will be introduced in 2024 on the newly delivered Airbus A350s as part of "Lufthansa Allegris," the airline's new long-haul product. Seat changes may be made due to operational reasons of the airline. Some credit card benefits pay for travel directly whereas others pay for extra expenses. Easily compare prices for carriers, arrival and departure dates, airplane cabin class, and more when you book with Expedia. Passport control is often understaffed and the police are increasingly aggressive - asking to see a return flight, a hotel reservation and when leaving Germany they demand to see your entry stamp into the EU. Even though that seemed absurd I called United and spoke to a supervisor who confirmed what I thought to be true. If they keep on the same track as they are, theyll be doing all sorts of nasty things before too long, such as banning Jews from flying, just you wait and see. At least KLM is trying to update their fleet as quickly as they can however Lufthansa continues to proceed at a glacial pace with its quintessential smugness and hubris- we can charge high fares and provide customers with a substandard experience because we can! What more can you ask for? Please do not reply to violations of our Community Guidelines. Passengers who have already purchased an advance seat reservation can change free of charge. I had been a loyal Lufthansa customer (even paying more to fly with them) until they some "genius" decided it was time to follow the "American model". At the Austrian Airlines Service Center. dont follow the news when it comes to LH and Jews. I will NOT be flying with you again. Well, of course everyones favorite five-star European airline has a new policy: The Economy Light fare on European routes does not include any free advance seat reservations. Let us know in the comments! I used to get excited to fly them (most of the time economy or premium economy) but the light fares and the fact that strong liquor are not included anymore was already a turn-off. The group is . Your group booking on lufthansa.com. Please note that the name must be identical to the name on the flight booking. I had to check in, pick seats, and make amendments on two of the airlines with no problem. Up until now, it has been possible to select a seat at the time of check-in when booking an Economy Light fare, from all remaining unoccupied economy seats. My return didnt! I can perhaps understand it for a basic economy ticket but not for Business Class. Service is terrible: ground service at secondary airports is outsourced to untrained staff, needing 1h for biz class check-in, once it's your LH has lost its way, the brand positioning is a mess and customer service at all-time lows: LH have been going downhill ever since they got that 5* rating from Skytrax for their renderings of business class seats which dont exist, and then upped the pace of downhill acceleration after the latest government/public-funded bailout. Shame on them. In total, there will be six different business class seat types to choose from, with some including a bed of up to 2.2 metres, a baby bassinet, or extra work and storage space. In a bid to increase revenue, Lufthansa has introduced an 'amendment fee' for passengers looking to change their seat assignment. You will be asked to enter your information and then directed to a customer service representative. How to contact Lufthansa Airlines customer service. The plane took off on time and arrived 45 min early and was not packed. I haven't booked these yet, but I need to book flights from SFO -> Frankfurt -> Nairobi -> SFO. The flight reservation is confirmed (no waiting list bookings). A silly desperate attempt to grab a few more Euros from passengers. Please note, however, that for safety reasons there may be restrictions on your choice. Nope. I flew three airlines in my trip to Greece from California. I would be able to accept this, if LH's tickets in Eco Light where cheap. I say go right ahead. Im afraid Lufthansa has lost my chose of traveling. Please choose one of the following authentication options. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. Bear in mind that they are dealing with a high volume of requests and so cannot process refunds within the usual time limits. Please also note that any carry-on baggage must be stowed in overhead bins as no items may be put near or under the seats of an emergency exit row during take-off and landing. Please note that a confirmed advance seat reservation does not constitute a legal right to a specific seat on board the aircraft (e.g. I had flown in the day before from Mauritius and had the told me I would have stayed in the airport and would have been able to return on my flight. There are still seats available on the flight you are checking in on. First spotted by One Mile At A Time, Lufthansa has a new seating policy that brings it far closer to its budget competitors. Please note that passengers who have purchased an Economy Light fare on a continental route and have not made an advance seat reservation that is subject to a fee before checking in cannot change the seat offered to them at check-in without payment of a fee. The gap between Lufthansa and Ryanair has just narrowed even further. Help with Scoot booking 5:28 pm. To use our mobile site, please enable JavaScript. As of June 1, 2022, Lufthansa will assign economy seats at the time of check-in when traveling on Economy Light fares. I did that, no hassle, paid the fee and got a confirmation number and could seat my seat numbers on both I produced a letter signed by my doctor stating that I had breathing difficulties (COPD) and that I was exempt from wearing a mask. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Without the warning it took 1.5 hrs. But strangely only at FRA. The outbound flight featured such outrageously bad service and manners that I thought I was in an SNL skit about Nazi flight attendants. Authenticate using your booking code or ticket number (E.g. First off, there is a strike at German Airports today. I booked on United, then paid Turkish for a seat, only to have it disappear. While Lufthansa uses the phrase "of course" while explaining the policy, the real reason behind the policy is obviously to boost revenues. Photo: Lufthansa, Lufthansa To Charge For Seat Selection On Economy Light Tickets. They have adopted so much of cost cutting measures which reflects in their service quality, type of meals, cleanliness and upkeep of aircrafts, unfriendly crew behaviour etc. of my time. Lufthansas Economy Light fares: Suffice it to say that many people may have been happy to book these fares when they could at least select a seat at check-in. I go to the gate agent and ask for help. If you dont need a seat assignment or checked bag, the savings could be worthwhile. So far there isn't a single documented case of people being assigned middle seats when windows and aisles were available. I had been a loyal Lufthansa customer (even paying more to fly with them) until they some "genius" decided it was time to follow the "American model". To reserve seats in emergency exit rows, the following conditions apply: In order to ensure safety, Lufthansa is, before departure, entitled to assign a different seat to passengers who cannot meet these requirements. This upgrade is not valid on flights operated by other airlines. They keep you in Germany forever? Book your preferred seat when booking your flight. Yet on Eurowings flights, there is a biz class and you get extra carry on, priority seat assignments & boarding as *A Gold. Manage individual bookings. If the names are not available by this deadline, the booking will be cancelled (see Cancellation and Refunds). and then some people (Hallo Lue!) Brussels airless accepted my LH booking reference, but still unable to select seats "contact our customer services for seat selection" unless I'm willing to "bid" for business class upgrade, AC, doesn't recognise my LH reference number. #flyingwhilejewish. Well, if they want to follow the American model, I might just as well fly an American or whatever airline is cheapest. While people who decide short notice and pay way more have to sit on the leftover seats.I dont think so. February 8, 2022. lufthansa seat reservations are not possible on this flight United provided the Lufthansa confirmation with my reservation. If you have any other problems with your Booking, such as not being able to check in online or at the airport, lost baggage, or delays, again, you should contact Lufthansa customer service. We flew to LHR last month with fully paid Business Classes tickets and BA wanted to charge up to $168 each to reserve each seat, each way. Ended up in a middle seat in row 50. Visit www.lufthansa.com for more information. LH is also the preferred airline to fly in to and out of TEL AVIV by (Israeli) religious Jews. 2. This is stated on their website that they do accept this but you have to claim this at the check in counter at the time being. I recently flew with Lufthansa from London to Frankfurt and then on to Singapore. Without change, the check-in procedure can be completed with the initial seat suggestion without additional costs. He refuses. The A350s will have three suites with up to four seats each. Flights under Lufthansa flight numbers that are operated by Lufthansa or Lufthansa Regional (Lufthansa Cityline) Upgrades via lufthansa.com are only possible for all passengers travelling under one booking. But that doesn't at all mean a middle seat will be assigned when better alternatives are available. Booking your plane ticket on a Sunday, and departing on Friday, could possibly save you money* based on historical data. I used that to log into the Lufthansa website in order to purchase a seat on the flight to Valencia. You change your seat, but the new seat is cheaper or free of charge. Please understand that Lufthansa seat reservations are only possible to a limited extent on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, especially in Economy Class. To make things even better, Y catering is suspended on short intra-Europe flights, they're claiming staffing shortages. Lufthansa was a problem. This website uses cookies so that we can provide you with the best user experience possible. As a Lufthansa First Class or Business Class passenger, seats are reserved for you in the train's 1st Class compartment. Even BA let's you choose a seat 24 hour prior to departure. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445337', '');}, 'log_autolink_impression');airlines, via Brussels, inbound with LH via Frankfurt, only leg possible for seat reservations is Frankfurt > BHX, any reason why were unable to book seat selection for all legs? This morning I was assigned a seat toward the back of the plane but not the aisle I had requested. The only time Ive had a problem was an AF Delta meds and actually I was on Delta but checking in at Air France, first the Air France agent tells me you arent allowed to reserve exit row seats and when I showed her the print out of the reservation with the exit receipt, she grudgingly gave me back my seat. Lufthansa Gets Punitive With Economy Light Seat Assignments. An exemption to the obligation of wearing a face mask can be made on health grounds upon presentation of a negative Covid-19 PCR test result (no more than 48 hours old) alongside the Lufthansa Group form signed by a doctor. Welcome to Ryanair no 2. Booked on United, connecting in Munich to Lufthansa. IF you booked on the Lufthansa web site then you need to call Lufthansa to get the PNRs for the other (ta && ta.queueForLoad ? WTF MAN ? Starting June 21st, the German carrier will charge a 25/$35 fee for anyone looking to change their seats in Economy Light. FRA too has become a joke, worse than CDG. Some People scream racism when they are not following instructions or rules. Surprisingly decent food and more than expected. To request the refund, you must call the Service Centre. The representative will be able to help you with any questions or concerns you have about your Reservation. Meanwhile, on the Lufthansa, the ability to choose seats suddenly disappeared. You'd lose some money, then, because Lufthansa Group's primary competitors are ULCCs, and even they tend to be somewhat reasonable with ancillary fees. Now, Lufthansa's biggest short-haul advantage remains that it flies in and out of Europe's biggest airports, which usually offer better connectivity and amenities. I hope Im never forced to need that airline again. Lufthansa planes are getting a major upgrade. Economy class on Lufthansa is a bit more comfortable thanks to better seats. Most German I know prefer to fly Easyjet. "Punitive" seating is just one more reason I feel I made the right decision. Have connected through MUC a few times from non -Schengen countries and no issues at all. This includes wireless charging, Bluetooth connectivity . And finally Miles and More is a waste of a program, incredibly stingy with both miles and promotions. And add to that the Ticket Service Charge of about 25 EUR LH is now adding for ticket purchases in their own website!!!!! All Lufthansa flights have been cancelled. Some airlines do not allow you to pick seats if you don't book from their own web site. A) Why are you taking the customers money and giving them front seats, then taking them away when they show up to the gate ? Now that I live near Dresden, they are the main airline from here but in a week I will be driving to Berlin to take a different airline to New York. Per Lufthansa website. Re: Lufthansa seat reservations are not possible on this flight. They have no noticeable disadvantages, even though they aren't ensuite. It was my favourite Airline for many many years. But very sorry to say my experience vey recently on my travel from Dallas to Mumbai via Frankfurt had been very pathetic. Not in terms of fares, but in terms of passenger experience. Then he looks at my boarding ticket and says, wait, I'm not even supposed to be here, go to another gate, 15 minute walk in another direction. Once you have the PNR for the operating airline (which you can get from the airline you booked through) you should be able to go to the operating airlines website, enter it, and pick your seats assuming your fare class allows it. It was the first time I ever had a panic attack on a flight from claustrophobia. Posted by Darcy. were in the same boat - the closest thing to an explanation I got was that they did it this way to merge passengers who bought on Delta with AF, and they prioritized families with children to ensure they sit together. 2023 Rick Steves' Europe, Inc. | Terms of Service | Privacy Policy. They are not. Re: Lufthansa seat reservations are not possible on this flight. 4. Who cares to fly with these racists anymore? Yes, I booked Lufthansa seats (United award) using the procedure outlined above -- get the Lufthansa confirmation number from your reservation on the United website, go on Lufthansa and select your seat. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. The flight is operated by Lufthansa, Lufthansa Regional (Air Dolomiti, Lufthansa CityLine) or Lufthansa Express Rail (DB). There are no operational reasons that would prevent a seat change. aisle seat, window seat, seat with more legroom). Country and language selection; currently. After telling me my earlier assigned seat numbers correctly I was told the reason it dropped was I didn't pay. So, in sfo I hoped to choose at the airport. The only reason to not take Ryanair is if you're travelling to a city where they use secondary airport, or when the schedule doesn't suit you. Lack of transparency, kind of blackmailing. At least with the ULCCs, you can select a front row/exit row for 20, or other good seats for 5-12. Booked via LH, BHX > Toronto, outbound with Brussels (ta && ta.queueForLoad ? However, considering the usual fare difference between these airlines, passengers may be wise to see how much sense it is flying with a 25/$35 seat fee each way and no scope for refunds or changes. Answered: So I just upgraded my flight with British airways from London to South Africa that leaves in 3 days and there is no seat available to select. I paid nearly 60 euros for a preferred economy aisle seat on my last long haul from FRA to YVR. It appears that things have changed. I will not fly Lufthansa any more. To contact Lufthansa Airlines customer service, you can call the number 1-844-822-0538. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81448662', '');}, 'log_autolink_impression');flights not booked through them. Aegean also does this (though I was assigned window or aisle seats on all three flights I took with them back in March; I do have Star Gold with United though). Sure, the cheapest ticket on LH is a bit better than the cheapest ticket on FR, but if you go for FR's Regular or Plus fare, the product is better than LH Economy Classic and it usually costs much less. Please enable Strictly Necessary Cookies first so that we can save your preferences! You would like to change the seat offered at check-in at your own request. They have adopted so much of cost cutting measures which reflects in their service quality, type of meals, cleanliness and upkeep of aircrafts, unfriendly Lufthansa has lost its good reputation as it used to be. I am Star Alliance gold, but still had to pay for a seat further away from the tail How did LH go downhill so far, and so fast, without Doug Parker's help? A pop-up will appear saying that your seat selection is not complete. Using your booking code you have access to all your flights. Adios Lufthansa. I always checked in . I can't believe I really did this for more UA PQP. Starting June 21st, the German carrier will charge a 25/$35 fee for anyone looking to change their seats in Economy Light. (adsbygoogle = window.adsbygoogle || []).push({}); Do you like to sit by the window, do you love your aisle seat or do you want more legroom during the flight? To be honest, Skyteam offers the most competitive product in Europe. LFH flights service have been deteriorating significantly both on the ground and on air. Advanced seat reservation is available on all Austrian Airlines operated flights for passengers holding an Austrian Airlines flight ticket. I also found out United and LOT dont talk to each other well.. Last fall I booked round trip SFO to Frankfurt via Lufthansa website, but was flying on United there and Air Canada returning. Lufthansa points out that it includes one 8kg carry-on bag and snacks with its fare, two offerings that are chargeable in low-cost airlines. more, You seem to have JavaScript disabled. I already hated this change. Based in New Delhi, India. True, but Aegean does not charge the change of the seat for 25. Honestly they had the second worst economy product in Europe- slightly worst then SAS and mildly better then Iberia and BA. When I checked in at the airport (Dulles), the Delta/Air France agent told me I would get my boarding passes at the gate, the first indication something was screwed up. Lufthansas Economy Light fares dont include seat assignments in advance. Already paid-for advance seat reservations can be reimbursed in the following cases: Reimbursements can be requested online at My bookings or via a Lufthansa Service Center. If you buy a fare that won't allow you to select something in advance, then this of course means a much higher probability of a middle seat if the flight is quite busy. Finally she got access and got the last 2 seats together with an aisle,3rd to last row. But with this, they will soon be topping the charts. In principle, upgrade offers can be made on all Lufthansa flights up to 48 hours before departure. Lufthansa also need to recognise the fact that some people have breathing difficulties. You have to wait your turn based on the type of fare you purchase, and being at the back of the line carries risks that are common sense. Service and perks were mediocre at best. After 1.25 hours of holding, it was explained to me that there was something amiss connecting my seats with the United reservation. I had extra time so I waited for them to open. And when you calmly show them, they get annoyed, offer no thank you or apology, just stamp your passport without so much as any further acknowledgment. standard seat, seat in the preferred seating zone, seat with more legroom). Others are not. Some of these are linked to specific airlines. You can see the exact position of the seats on the seat maps. I avoid Lufthansa and Air France through their codeshare partners (United and Delta respectively) for similar problems with seat reservations I have had in the past, going back for many years. You are capable of reading and understanding instructions and of complying with the orders of the crew in the event of an emergency. They will be able to help you resolve the issue. You can make an advance seat reservation, rebook or cancel a flight, request special meals and book a Rail&Fly ticket at He gets angry at me and closes the door and says no more boarding. If you only want to purchase upgrades for some of the passengers in a booking, please contact a Lufthansa Service Center. In addition to surgical masks, FFP2, FFP3, KN95, or N95 standard masks without a valve and not made of fabric are permitted. Multiple seat changes are permitted on the same leg of the trip. By this point I had paid for a seat assignment after my previous experience. Alternatively, you may use. Of course, he proceeded to tell the flight attendant just exactly how important he was to the whole health of Delta airlines. What are Lufthansas Economy Light fares? Pretty soon, they should all be wearing Black Shirts and a Swastika. Passengers who are HON Circle Members (excl. D) Why are Lufthansa personnel not offering their supervisors but become angry and send you away to come back later or threaten to call the police ? If you want to view/print itinerary, go to www.checkmytrip.com and put in your reservation code and . Is that just for LH flights or will that also be the case for LX/OS flights as well? And to come back later. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. Please contact the provider of the . Book your flights with Yatra.com and hold your seat for free. Advise others to share thrir experirnce honestly so that it benefits others before deciding to book tickets by this carrier. The only advantage I see booking code share is schedule timing suitable to the consumer. Place your seat on hold and relax, we will inform you well in advance of the date of expiry of your 'on-hold' booking. Anyways, we are leaving tomorrow and somehow, we will get them to refund out seat fees. 6 years ago. Hope this helps some people who arent aware of this - dont book a bag! By the end of 2023, the German airline will start rolling out its new Allegris cabins, featuring smart seat designs in economy, premium economy . The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. You are not travelling with a small animal in the flight cabin. After checking again,they told me no, they see the payment but it is now too late. They changed our seats! You are fluent in the German or English language. With hubs in Frankfurt and Munich, Lufthansa flies to nearly 200 destinations across the globe. LH seems to have given up any pretention to remain a high quality airline. After the 4th try we are done. Luft was my go to European airline but teutonic idiocy is obvious here. Its funny that they chose seating, something that doesnt cost them a cent to allow you to choose from. Lufthansa was able to book me a flight from Munich and even offered to pay the train fare. Lufthansa is literally the AA of Europe. Nothing less, nothing more. Issuance of travel documents (tickets) 14 days before departure. The amendment fee is not refundable and is forfeited if you do not board the flight. Like that old Seinfeld episode when Jerry rents a car Lufthansa knows how to take the reservation (and the money) but does not know how to hold the reservation, which is the point of the reservation! Some of these seats are located in the emergency exit rows. Haven't been successful with Swiss yet. Lufthansa adds $35 seat amendment fee. Adding the fact that I might have a middle seat is for me a reason to actively avoid them. The 50/$70 'amendment' fee on roundtrip flights could be a huge factor for those choosing between full-service Lufthansa and low-cost airlines on shorter flights. When I get to their website it now says no seat reservation are available for this flight. Lufthansa is much more restrictive than United is when it comes to seat reservations in the economy cabin. With the strike, I am not calling today as they have a warning on the phone that it will be a very long wait. By the way, travelling regularly on Lufthansa it already happens that your chosen seat gets reassigned so that they can cramp all passengers backwards, leaving 10 empty rows at the front. The hopeful in me is praying that they oversold. How can such an airline still have such a loyal following. Benefits. Lufthansa is the national carrier for Germany and the largest carrier in Europe. Is this guy for real ? https://www.lufthansa.com/de/de/Sitzplatzreservierung. No, Lufthansa is not a racist company. 7. I really enjoyed that flight. and when leaving Germany they demand to see your entry stamp into the EU.. I go to the gate and find that I have been pushed all the way back into the airplane without notification nor explanation. In such a case, you can change seats free of charge. Guests will have control of a heating/cooling system for the nearly one-meter-wide seats and access to wireless charging stations, full suite-width screens, shoulder sink-ins, and personal wardrobes. I think that Lufthansa can now be called a low cost airline after all these changes!