Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. to request that an application be mailed or emailed to you. (Across from Lindbergh Center station) The customer must prioritize either the Drop-off or Pick-up time when making a reservation. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). Customers must have correct fare immediately upon boarding in order to ride. Applicants should indicate whether they will travel with a PCA during the application process. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. view details. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. MARTA Mobility. 2424 Piedmont Road, NE . Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. MARTA Police (Non-Emergency) 404-848-4900. Scooters are often unstable on lift equipment. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or The application has two (2) parts (A & B) and is the first phase of the process. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. Atlanta, Georgia 30324-3330. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. Everybody needs their own. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Atlanta, GA 30324 Atlanta, GA 30303. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. How much does a Reduced Fare Breeze Card cost? Please tap your Breeze card within 30 days of purchase to activate reload value. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. It is the operators responsibility to ensure that mobility aids are safely secured. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. Where can I purchase bus passes? Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. 404-848-5826. 404-848-5826. Solicitation or selling goods or services without the express permission is prohibited. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. Exact addresses of both the origin and destination. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Individuals may forward the completed application in the following ways: Via Mail: Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. Customer Service. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Riders' Advisory Council; MARTA HOPE Program; . Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. 404-848-5389, or mobilitycertification@itsmarta.com, Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. All future replacements are $5. 404-848-5826. 404-848-5000 . MARTA Customer Experience. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. card with a picture each time they board a Mobility Bus. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. The lift can only be occupied by one person at a time. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. It is your responsibility to maintain the Breeze Card in good, useable condition. It's part of making MARTA a transit system everyone can use. breezecard.com. Train Hours. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Visit our The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. 4. Also, only you are allowed to use your Reduced Fare Breeze Card. Vehicle number and operators name, if applicable The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. The fax number for Mobility Eligibility is 404-848-6900. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. The assigned Mobility bus is scheduled to arrive during this time. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. MARTA's Fixed Route services include bus and rail transit services. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. Learn more. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). 1. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. MARTA Police (Emergency) 404-848-4911. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. MARTA is smarta! 6. MARTA Mobility Customer entering through Rail Station fare gate Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. MARTA Mobility is a shared ride, advance reservation mode of public transit. Failure to cooperate with safety related policies may result in injury or loss of service. . If customers travel with a PCA, they may travel with one companion in addition to their PCA. Yes, you can register your Reduced Fare Breeze Card and load it online at Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. MARTA Mobility Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: Visit our MARTA Mobility page to see the qualifications for this service. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. MARTA Police (Non-Emergency) 404-848-4900. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. We don't offer Reduced Fare versions of any of our pass programs. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. 404-848-5000 . Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. When a return trip is needed, indicate the desired pick-up or drop-off time. If known, nearest cross streets and easily identified pick-up points. When does my Reduced Fare Breeze Card expire? Operators cannot make change. https://pass.itsmarta.com/Account/Login. Parking Availability; Parking Fees; Key Parking Status; More. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. MARTA Customer Experience. 5. 3. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. Riders' Advisory Council; . Mobility Bus MARTA Mobility Breeze Cards are not transferable. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. Small strollers or carts must be securely held and not block aisles or passageways. To request an alternative format, please call MARTA during normal business hours at. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. 404-848-5826. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. For more information, please call Customer Service at (770) 427-4444. Learn more about bikes and MARTA. 2424 Piedmont Road, NE Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs Click hereto access the Mobility Reservation System. This service is designed for customers who can use the fixed route system if an accessible route is available to them. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. Weekday: 4:45 AM - 1 AM; . ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. MARTA Mobility Appeals Panel MARTA Police (Emergency) 404-848-4911. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. Standard fare is $4. Mobility Operators do not provide services that exceed door-to-door assistance. Customers are responsible for providing access to gated communities or secured complexes. Partnership Program. The assigned Mobility Bus is scheduled to arrive during this time. A MARTA Mobility Service Agent will explain the service and/or mail an application. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. 1. The fax number for Mobility Eligibility is 404-848-6900. Please complete the The application allows for the following online: 2. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. The customer may write a letter requesting an appeal to: To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. University Program. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. MARTA Mobility does not access residential driveways. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. VI Complaint Resolution Procedure and Form. Customer Name (first and last) or Customer Identification Number. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Customer Service. . Customers are required to secure their packages at their seats, as storage space on the bus is limited. However, a replacement fee will be charged for each lost or stolen card. 3. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 The position pays very well also. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. custserv@itsmarta.com, Write to: MARTA Customer Service Center